Telemedicine care home service extended
The telemedicine service for selected care homes (both with and without nursing care) in Hampshire has been extended to include Eastleigh and Chandlers Ford care homes.
The service provides instant advice to care homes for residents who experience a sudden and unexpected health need between 8am-8pm seven days a week initially, enabling residents to receive faster care in the comfort of their own home. The care homes that are part of the launch can be viewed via this map.
The service will use Microsoft Teams (a secure digital audio and visual system) as a means to provide advice. Care homes can contact the service for a range of sudden and unexpected health events such as: an elevated RESTORE2 score, falls/trauma, new confusion, pain management, breathlessness and suspected infections.
- It’s free
- It’s open seven days a week between 8am – 8pm
- Care homes don’t need any special equipment or software to access the service
- Just call on 0300 772 7765, if necessary the service will send the care home an invitation for a video consultation
For practices in the south west and SCAS, clinicians can access either the consultant triage line at Lymington Hospital or the Same Day Emergency Unit (SDEC Unit) at University Hospital Southampton between 8am – 8pm 7 days a week if they are concerned about a deteriorating resident.
Currently, care homes in the south west do not have an equivalent service. The HIOW care home telemedicine support service offers care homes the same opportunity to contact a specialist team in and out of hours seven days a week for advice without having to move the resident to an emergency department or another health setting.