30.3.20 Digital update
- Video Consultations
142 sites across HIOW have now signed up to AccuRx, which is a huge increase from 56 sites in the previous week. Via this solution 2,723 video consultations have been conducted, which is a great news story and we thank you for your enthusiasm and efforts regarding this approach.If you haven’t got the solution and would like it simply go to https://www.accurx.com/get-chain to install.
We’re aware that some practices will be using other solutions, namely those provided by your core system suppliers EMIS and TPP. EMIS and TPP have both implemented specific codes for video consultations, if you could please use these to code the appointments accordingly.
If you need more support regarding implementing or using video-conferencing solutions please do let us know.
There are lots of supportive materials available online via the links below:
- (Help Centre) https://support.accurx.com/en/
NHSX are also running some helpful webinars on making the most of online services:
- Remote Consultations
Despite the solutions deployed and outlined over the last two weeks we’re still seeing significant activity via an old device which will result in users across Hampshire GP Practices (West Hants, North, North East, South East, Fareham & Gosport) running into capacity issues with the net extender error.
If you are using a personal device for remote access please ensure you are using the latest solution which will provide you with improved capacity and performance:
If you are using a laptop provided by the CSU/CCG/Healthcare Computing, please ensure it’s transitioned as outlined in the guide below as this will provide you with greater capacity, improved performance and will resolve the net extender issue.
- Webcams / Headsets / Smartcard Readers
We’ve now placed orders for this peripheral equipment, as you’ll be aware supply chains are experiencing some delays, but we expect to receive these in the coming weeks and will make them available to you as soon as possible.
- Collaborative Working
We appreciate that practices are working differently to support one another in response to Covid-19. This week we’ll release some materials regarding the functionality available within your core clinical systems to support this and how you can enable it for yourself and colleagues.
- New NHS messaging platform (with call and video capability) – Microsoft Teams
Last week we advised that NHS Digital had provided NHS organisations with access to Microsoft Teams (online communication tool) to facilitate instant messaging, audio and video calling to support remote working in response to the COVID-19 outbreak.
The CSU Training team are on hand to provide support enabling and using this should you require it, so please contact them via the routes below:
SCWCSU will begin working to create 1 x MS Team group per GP Practice with an owner able to manage the Team group.
To date the software has reached 26,500 devices so users should begin seeing the icon on their desktop. If this isn’t the case, we would suggest re-starting their device to prompt the download. To get the MS Teams into Outlook, close and re-open Outlook. The MS Teams icon should appear automatically. If this isn’t the case, follow the instructions on the following link https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook